Cancelling your Surfshark VPN subscription and requesting a refund is a straightforward process. By following the steps in this guide, you can easily cancel and get your money back from Surfshark within 30 days of purchase.
Contents
- How to Cancel Surfshark Subscription
- Requesting a Refund from Surfshark
- Before Cancelling Your Surfshark Subscription
- Surfshark vs. Top VPNs Subscription Cancellation Policy Comparison
- Why Properly Cancel Subscriptions?
- Should You Switch Surfshark Plans Before Cancelling?
- Top Alternative VPN Services to Switch To
- Conclusion
How to Cancel Surfshark Subscription
Surfshark is one of the top VPN services known for robust security, unlimited connections, affordable pricing and a 30-day money-back guarantee. Before cancelling, let‘s look at some of its key features:
Security Features
- AES-256 encryption
- Kill switch
- No-logging policy
- MultiHop for double VPN encryption
- Camouflage mode
- Private DNS & leak protection
- Firewall
Ease of Use
- Apps for Windows, Mac, iOS, Android, Linux
- Unlimited device connections
- Simple interface and settings
- 24/7 live chat support
Performance
- 3200+ servers in 100+ countries
- Unlimited bandwidth
- Fast speeds for streaming, torrenting
- Bypass geo-restrictions
- Works with Netflix, BBC iPlayer, Hulu
Surfshark offers two main subscription plans:
| Plan | Price | Features |
|---|---|---|
| Surfshark VPN | Starts at $2.49/mo | Standard VPN features |
| Surfshark One | Starts at $3.98/mo | Adds Antivirus, Search, Alert and Incogni |
Cancelling Surfshark only takes a few minutes through your account dashboard. Here are the detailed steps:
On Desktop:
- Login to your Surfshark account on surfshark.com
- Click your profile picture > Subscription
- Click "Cancel Subscription" below your current plan
- Select a reason and confirm cancellation
On iOS:
- Go to Settings > Your Name > Subscriptions
- Tap your Surfshark subscription
- Click "Cancel Subscription" and confirm
On Android:
- Open Play Store > Menu > Subscriptions
- Select your Surfshark subscription
- Tap "Cancel Subscription" to confirm
Cancellation is instant but you can continue using Surfshark until your billing cycle ends. Make sure to disable auto-renewal in your account settings to avoid being charged again.
Requesting a Refund from Surfshark
Surfshark offers a full refund within 30 days of purchase if you are unsatisfied. To get your money back, contact their 24/7 customer support:
Via Live Chat:
- Go to surfshark.com and click Support
- Start a live chat session
- Explain you want a refund and provide order details
- The agent will process the refund
Via Email:
- Email [email protected]
- Specify order details and reason for refund
- Attach any supporting documents
- Surfshark will evaluate request within 7-14 days
Refunds are only available for payments made directly through Surfshark‘s website. Other platforms like the App Store have separate refund policies.
Before Cancelling Your Surfshark Subscription
Prior to cancellation, users should take these steps:
- Disable auto-renewal to avoid surprise charges
- Use up subscription days to maximize value
- Unsubscribe from emails if you don‘t want notifications
- Uninstall apps and disconnect devices
- Remove payment method so it cannot be charged
Following this checklist ensures you cancel your Surfshark account completely without loose ends.
Surfshark vs. Top VPNs Subscription Cancellation Policy Comparison
| VPN | Refund Policy | Cancellation Difficulty |
|---|---|---|
| Surfshark | 30 days | Easy |
| ExpressVPN | 30 days | Easy |
| NordVPN | 30 days | Moderate |
| CyberGhost | 45 days | Easy |
| Private Internet Access | 30 days | Easy |
Surfshark offers one of the most flexible and generous refund policies matched only by ExpressVPN and CyberGhost. NordVPN and PIA also make cancellations easy but have a slightly more rigid process.
Why Properly Cancel Subscriptions?
It‘s important to properly cancel any unused subscriptions to avoid the following issues:
- Accidental charges if auto-renewal is still enabled
- Wasted money paying for unused services
- Security risks from old accounts being compromised
- Clutter from unused apps still installed
Following the right cancellation steps prevents these problems. It‘s prudent to periodically review and prune unused subscriptions across services.
Should You Switch Surfshark Plans Before Cancelling?
Before completely cancelling your Surfshark subscription, consider switching to a different plan if:
- You need fewer features and want a cheaper plan
- You need more features and want to upgrade
- You want a longer or shorter billing cycle
- You want additional devices or connections
For example, you can upgrade from Surfshark VPN to the Surfshark One plan to get advanced security. Or switch from monthly billing to an annual plan to enjoy bigger discounts. Modify your plan if it better meets your needs before cancelling outright.
Top Alternative VPN Services to Switch To
If you do decide to cancel Surfshark, here are the top alternative VPNs to consider switching to:
- ExpressVPN – Fast speeds, great for streaming, trusted security
- NordVPN – High number of servers, specialty servers for torrenting
- CyberGhost – Affordable pricing, allows 45-day refunds
- Private Internet Access – Zero-logging policy, advanced configurations
- ProtonVPN – Swiss provider focused on security and privacy
Each leading VPN has unique strengths and value proposition for different users. Assess your needs and compare them to pick the best VPN provider for you.
Conclusion
I hope this guide gave you a detailed overview of how to easily cancel your Surfshark subscription and get refunded within 30 days. Make sure to disable auto-renewal, uninstall software, use account credits and remove payment information when cancelling. Consider modifying your subscription first if Surfshark still potentially meets your needs. If not, switch to an alternative top VPN service provider like ExpressVPN or NordVPN. Cancel and switch subscriptions wisely to maximize value and avoid security risks or accidental billing.
